Privacy Policy
Enterlink IO, LLC
Last updated: January 2026
Enterlink IO, LLC (“Enterlink”, “we”, “our”, or “us”) operates the Enterlink platform and related services, including the Enterlink mobile and web applications (collectively, the “Service”).
This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Service.
By using Enterlink, you agree to the practices described in this policy.
1. Information We Collect
We collect information necessary to provide and improve the Enterlink platform.
1.1 Account Information
When users create or access an account, we may collect:
● Name
● Email address
● Organization or department affiliation
● User role within the platform
● Authentication credentials (encrypted)
1.2 Uploaded Content
Users may upload files and data to the platform, including:
● CSV, JSON, XML, or PDF files
● Operational or organizational data
● Internal documents or reports
Uploaded files are stored securely and processed to enable search, analytics, and AI-powered insights within the platform.
1.3 Usage Information
We may collect technical information about how the Service is used, including:
● Log data
● IP address
● Device type
● Browser type
● Session activity
● Error reports and diagnostics
This information helps us maintain reliability, performance, and security.
1.4 AI Query Data
When users submit queries to the platform’s AI assistant, we may temporarily process:
● The user’s question or prompt
● Context retrieved from uploaded files
● Generated responses
This data is used solely to produce responses and improve system performance.
2. How We Use Information
We use collected information to:
● Provide and operate the Enterlink platform
● Authenticate users and manage accounts
● Process uploaded files and generate insights
● Enable AI-powered queries and analytics
● Maintain security and detect misuse
● Improve system performance and reliability
● Communicate service updates or support information
We do not sell personal data to third parties.
3. Data Processing and AI Services
Enterlink may use third-party AI providers to process user queries and generate responses.
When AI services are used:
● Only the minimum necessary data is transmitted
● Data is used solely for request processing
● Providers are contractually restricted from training models on customer data without permission
4. Data Storage and Security
We implement industry-standard security measures to protect user data, including:
● Encryption in transit (HTTPS/TLS)
● Secure cloud infrastructure
● Access controls and authentication systems
● Tenant-based data isolation
The platform uses a multi-tenant architecture designed to ensure that organizations cannot access data belonging to other organizations.
Despite our safeguards, no internet-based system can guarantee absolute security.
5. Data Retention
We retain information for as long as necessary to:
● Provide the Service
● Maintain platform functionality
● Comply with legal obligations
● Resolve disputes
Organizations using Enterlink control the lifecycle of the data they upload and may request deletion of their data.
6. Sharing of Information
We may share information only in the following circumstances:
Service Providers
With trusted infrastructure providers used to operate the platform (such as cloud hosting and AI processing providers).
Legal Requirements
If required by law, subpoena, or legal process.
Business Transfers
In the event of a merger, acquisition, or sale of assets.
We do not share user data for advertising purposes.
7. Children’s Privacy
Enterlink is designed for use by organizations and professionals.
The Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
8. User Rights and Data Requests
Users or organizations may request:
● Access to stored personal data
● Correction of inaccurate information
● Deletion of their account or data
Requests may be submitted to:
privacy@enterlink.io
9. Cookies and Tracking
The Enterlink website may use cookies or similar technologies to:
● Maintain login sessions
● Improve site performance
● Analyze usage patterns
Users may control cookies through their browser settings.
10. Third-Party Services
The platform may integrate with third-party services or infrastructure providers. Those services operate under their own privacy policies.
Enterlink is not responsible for the privacy practices of third-party services.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
When changes occur, we will update the “Last updated” date and publish the revised policy on our website.
Continued use of the Service after updates constitutes acceptance of the revised policy.
12. Contact Information
For questions about this Privacy Policy or data handling practices, contact:
Enterlink IO, LLC
St. Petersburg, Florida
Email: privacy@enterlink.io